Ok, we’re officially bummed. Is it because of an issue with Yubo? If so, we’d love the chance to fix it by having you reach out to us before you decide to leave.
But if you’re really looking to bounce, here’s how to delete your account:
- Go to My Profile > Settings > Delete My Account.
- Confirm your choice — once deleted, your account can’t be recovered.
If you forgot your password or username, tap Login > Forgot Password in the app to reset it.
Please note that we may take up 24 hours to respond and that we may keep limited personal data for legal and security reasons. You can read more about this in our Privacy Policy.
If you can’t access your account to delete it, contact us using this form. Please attach all of the following so we can verify your identity:
- A clear color photo of your government ID, driver’s license, passport, school ID, or birth certificate.
- A clear color photo of you holding that ID next to your face.
-
A photo of you holding a handwritten note that says:
“Yubo Team Support [today’s date]” (e.g. “Yubo Team Support 10/27/25”).
Once verified, we’ll delete your account as soon as possible. Also, be aware that accounts that stay inactive for two years with no logins during that time will be automatically deleted.