If you can’t delete your account yourself for any reason, contact us using this form. Please attach all of the following so we can verify your identity:
- A clear color photo of your government ID, driver’s license, passport, school ID, or birth certificate.
- A clear color photo of you holding that ID next to your face.
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A photo of you holding a handwritten note that says:
“Yubo Team Support [today’s date]” (e.g. “Yubo Team Support 10/27/25”).
Once verified, we’ll delete your account as soon as possible.
Please note that deleted accounts cannot be recovered and that we may take up 24 hours to respond.