If you’re running into issues with a Yubo purchase, most things are actually pretty easy to fix. Here’s how to get the most common ones handled:
Transferring a Power Pack to a new profile
If you deleted your old account but still have an active subscription, you can transfer it to your new one — as long as you’re using the same Apple ID. Just go to Profile > Settings > Restore Purchases.
On Android, reach out to our Support Team and we’ll take care of it for you. Please note: This only applies to subscriptions — individual powers like Spotlights, Turbos and Boosts can’t be transferred.
Didn’t get what you bought?
Make sure you’re signed in to the same Yubo account you used for the purchase, then try closing and reopening the app or reinstalling it. Still nothing? Contact us and include your payment receipt so we can fix it for you.
Payment verification issues
If you get a pop-up asking to verify your payment method or notice your Power/Elite Pack features aren’t working, try this:
- Check that you’re signed in with the same Apple ID or Google Play account used for the purchase.
- Confirm you’re using the same Yubo account.
- Update to the latest app version, then log out and back in.
- If you’re on iOS, head to Profile > Settings > Restore Purchases.
- Finally, try reinstalling the app or restarting your device.
If you’ve tried all this and it’s still not working, send us a message through our support form — and don’t forget to attach a screenshot of your Apple receipt or GPA ID if you’re on Android.
If you subscribed via Link (iOS — US only), check your Link confirmation email for your receipt. For payment verification issues, go to Settings → Manage Subscription in the Yubo app.