All purchases of subscriptions or in-app items are nonrefundable. However, you can request a refund through your app store provider.
On iOS:
If you are an iOS user, refunds are handled by Apple. To request a refund through Apple please follow these steps:
- Click this link: reportaproblem.apple.com
- Sign into the Apple ID you made the purchase with
- Find your Yubo purchase
- Click the "Report a Problem" button
For more detailed instructions, please see Apple's support page here to find how to request a refund on your iPhone, through iTunes, or on a Mac or PC: Request a refund for an App Store or iTunes Store purchase
On Android:
If you are an Android user and it has been less than 48 hours since the charge, please follow the instructions in this Google Support article: Get a refund on Google Play