All purchases of subscriptions or in-app items are nonrefundable. However, you can request a refund through your app store provider.
If you are an iOS user, refunds are handled by Apple. To request a refund through Apple please follow these steps:
- Click this link: reportaproblem.apple.com
- Sign into the Apple ID you made the purchase with
- Find your Yubo purchase
- Click the "Report a Problem" button
For more detailed instructions, please see Apple's support page here to find how to request a refund on your iPhone, through iTunes, or on a Mac or PC: Request a refund for an App Store or iTunes Store purchase
If you are an Android user and it has been less than 48 hours since the charge, please follow the instructions in this Google Support article: Get a refund on Google Play