Submit a request

Please choose your issue below

Your email address

Username

Please enter the username you used to create your Yubo account

Type of request

Select who you are

Reference number

Please provide the reference number shared with you by our safety team via direct message

GPA number

Please provide the GPA number you'll find in the invoice sent via email to your Google account

I understand that I can only change my username if it is a safety concern and confirm that I have a safety concern.

Our guidelines include: - username contains personal information such as name, address, etc; - username is the same as the one used by you in other social media channels and you want to avoid stalking; - username is inappropriate - contains profanity in English or any other language, sexual or violent connotations, etc.

Please give us your top 3 user names in order of preference:

What's the username of the person pretending to be you?

Did it happen during a live or private message?(optional)

Do you have any screenshots/screen recordings that can help support your report? If yes, please attach them to this request.

Please attach your purchase receipt.

Around what date & time did it happen?

Are you on iPhone or Android?

Please select your operating system (iOS or Android)

Operating system version(optional)

What gender would you like it changed to?(optional)

Description

Please enter the details of your request and a member of our support staff will respond as soon as possible.

Be aware that the export of your personal data, following the exercise of your right to access, will contain the data you communicated on Yubo (username, date of birth, profile pictures, etc.) and collected by us (IP address, type of device, operating system, etc.), as well as the messages you sent to other users. However, for privacy reasons, you will not see the names of these users.

uid(optional)

Device Language(optional)

Country

Privacy Policy

By clicking on "Submit", you agree to the use of the personal data you have provided in this contact form so that we can process and respond to your request, in accordance with our Privacy Policy (https://www.yubo.live/legal/privacy/)

Age(optional)

Attachments(optional)

Source(optional)

If you think that someone is in immediate or physical danger, please contact your local law enforcement for help(optional)

Report ID

Please provide the report ID shared with you by our safety team via direct message

Attachments(optional)

Add file or drop files here