To protect our users' and ensure their safety, our systems detect and lock some accounts until their age and identity is verified.
Once you verify your account through Yoti your profile will be reviewed and unlocked once it's determined your identity and age are correct.
Please see this Yoti support article to see what forms of ID Yoti currently supports: What ID documents does Yoti currently support?
To ensure your verification request is accepted, please follow the below:
- Your Yoti photo is well lit and with a neutral facial expression, similar to a passport photo.
- You have at least one photo of yourself that is not heavily edited or filtered and your face is clearly visible.
- Your profile contains no content that violates the Community Guidelines (including stolen photos of other people)
If you have any trouble with verification, please contact us using this form
See also: My verification is pending