To protect our users' and ensure their safety, our systems detect and lock some accounts until their age and identity is verified.
Once you verify your account through Yoti your profile will be reviewed and unlocked once it's determined your identity and age are correct.
Please see this Yoti support article to see what forms of ID Yoti currently supports: What ID documents does Yoti currently support?
To verify and unlock your account, please follow the below directions:
On screen you will see a list of the steps you need to complete.
• Download Yoti from the app store / play store.
• If you haven't already, add a photo with your face clearly visible and not heavily filtered or edited to your Yubo profile.
• After you have completed setup of your Yoti profile. Go back on Yubo and tap the blue "Verify with Yoti" button.
If you have issues setting up your Yoti account, please contact Yoti support at firstname.lastname@example.org for help.
If you have any trouble with verification, please contact us using this form
See also: My verification is pending