Purchase Issues - Common Troubleshooting

This article will help you troubleshoot the most common problems linked to purchasable items 💪 

Common issues & questions 🤔

Related articles & useful information 💡 

How can I transfer my Power Pack subscription to my new profile?

On IOS

If you've deleted the account linked to your Power Pack subscription, don't worry: you can definitely transfer it to your newly created account as long as it's done from a device linked to the same Apple ID.

To make the transfer, simply go to My Profile / Settings and hit Restore Purchases

On Android 

Just make sure to contact us and we'll take care of it for you 💪

Important: this only works for subscriptions. You won't be able to transfer your individual powers to your newly created account (spotlights, turbos & boosts). Make sure to use them all before deleting your account 🙏

I didn't get my purchase, what can I do?

If you've just made a purchase but you can't see it in your account, make sure to follow these steps:

  1. Make sure you are signed into the same Yubo account you made the purchase with
  2. Try to close & re-open the app
  3. Try to uninstall & reinstall the app

If your purchases are still not visible, make sure to contact us

When you contact us, make sure to add your payment receipt to your message. This will allow us to credit you the missing purchase super quickly ⚡

Verification required

If you come across the pop-up in the image below it means you need to update your payment method.

Image_from_iOS__3_.png

You can find more information about it here.

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