If you've submitted a verification request and it got rejected, there could be several reasons explaining this. Let's have a look at this together so that you can make sure to re-submit it in a successful way 🧐
👉 Rejection Reasons - Yoti Verification
👉 Rejection Reasons - In-App Identity check
👉 Rejection Reasons - Verification through our support team
Rejected Yoti Verification
Here is a list of the most important reasons that could explain the rejection of your Yoti verification request:
- You don't have a verification friendly profile picture
- Your Yoti profile picture isn't usable (face barely visible, bad lighting, etc.)
- The identity of the person on your profile doesn't match your Yoti identity. Please do make sure to avoid doing this: trying to verify under a false identity can lead up to a permanent ban from Yubo ⛔
Rejected In-App Identity check
We've created an article fully dedicated to this topic, make sure to check it out 🔍
Rejected verification from our support team
There are several possible reasons, but since you're already in touch with someone from our support team, we'll be making sure to accompany you at every step of the process and we'll be giving you detailed explanations in real-time 🙌