If you've submitted your verification request, but haven't heard back from us yet, don't worry: we're definitely not ignoring you and we're doing our best to get back to you as fast as we can ⚡
It's important to understand that the verification method you've selected has an impact on how fast the process is. Let's shed some light on this!
➙ Verification requests submitted through Yoti are handled within 24 hours
➙ Verification requests submitted through our in-app Identity check are handled within 24 hours
➙ Verification requests handled by our support team can take longer, and we're doing our best to handle them as swiftly as possible
If you have the possibility to use Yoti or our in-app Identity check, please make sure to always choose one of these options: you'll be able to get verified much faster 💪