We're testing out an alternative to the Yoti verification 🙌
This test feature is currently only available for users based in the US and who are 16.
If you cannot get verified through Yoti, this new process allows you to get verified directly within Yubo with your school card. It's quick and simple 💪
If your verification request was done through this new process and was rejected, this article will allow you to understand why your request got rejected. This will allow you to re-submit the request while making sure to fix the concerned, rejected part.
- Request rejected for invalid video
- Request rejected for invalid School ID Card
- Request rejected for age not matching the grade
- Request rejected for a lack of qualifying profile picture
Here are the most common reasons which can explain why your video has been rejected:
- The video was taken in a dark room, making it hard for us to identify you
- You haven't pronounced the 3 words that you had to pronounce
- The video has a really low resolution, making it hard for us to identify you
Rejected School ID Card
Here are the most common reasons which can explain why your school card has been rejected:
- You're under 13, which means that you sadly cannot use Yubo yet 😥
- You're in Grade 7 or Grade 12
- Your school card doesn't display your grade or your DOB
- Your school card doesn't display your photo
If your school ID card doesn't match these requirements, don't worry, we've got an alternative process for you 💪 Simply make sure to follow these steps.
My age doesn't match my grade
We sadly cannot accept your school card if your age doesn't match the usual age of students in this grade. We know there are many reasons why it can happen, you could have skipped a grade or repeated one, but this is a safety measure on our end for this test run.
In this case, you can follow this process to get verified with another ID type.
Exception: this can work if your school card displays your full DOB
Rejected for lack of qualifying profile picture
Our team hasn't been able to match your appearance with at least one profile picture. Make sure you've got a verification-friendly profile picture uploaded 🤘
Once you've understood why your request has been rejected, you simply need to submit a new one while making sure to fix the concerned part. We'll be making sure to check your new request within 24 hours 💪