Be careful with the age you select while creating an account. It is very important that you choose your real age for safety and security reasons. You can change your age in your settings but you can’t change it too often.
If you are unable to change your date of birth, please follow the below instructions.
On the app go to Profile > Get verified and follow the instructions from there to verify your age and identity. See also: I want to verify my profile
If you do not have a Yoti supported ID, please contact our support using this form and attach all of the following so we can verify your age and identity:
- A high quality and color image of one of the following: School ID card or Birth Certificate.
- A high quality and color image of you holding your School ID card or Birth Certificate next to your face.
- A photo of yourself holding a handwritten note that reads "Yubo Team Support" and the current date. For example, "Yubo Team Support 12/5/18".
Note: You may cover up/censor any personal or sensitive information we don't need to verify your identity.
Once we receive your submission, we will review it as soon as possible. If we successfully verify your identity we will manually correct your date of birth. Processing time may take a few days.
If you are having issues uploading the photos from a mobile phone or tablet, please try submitting the photos to this form from a computer.